Refund policy

Return & Refund Policy

Thank you for supporting The Gift House! We are a small business, and every box is hand curated, packed, and wrapped with care just for you. Because of that, all sales are final.

No returns or exchanges

Our boxes include food, candles, personal-care items, and one-of-a-kind finds, so we are not able to accept returns or exchanges.

No cancellations

We start curating your order as soon as it is placed, so orders cannot be cancelled or changed once they are submitted. This includes custom boxes, which are made just for you. Please double check your box size, options, card message, and shipping address before checking out.

Arrived damaged?

If something arrives damaged, please email us at hello@shopthegifthouse.com within 2 business days of delivery with your order number and a photo of the item and packaging. We will make it right with a replacement for the damaged item.

Lost or stolen packages

Once a carrier marks a package as delivered, The Gift House is not responsible for lost or stolen packages. We are also not responsible for orders sent to an incorrect address provided at checkout.

Questions?

We are always happy to help. Reach us anytime at hello@shopthegifthouse.com.