Shipping policy

Shipping Policy

We currently ship within the United States.

Processing time

Every gift is hand-packed with care. Orders ship within 1-2 business days (Monday-Friday, excluding holidays). Custom gift boxes are curated just for you and ship within 5-7 business days. During busy seasons, processing may take slightly longer.

Shipping rates

Standard shipping: $8 for Classic boxes, $10 for orders with a Grand box, complimentary on orders of $75 or more. Once shipped, most orders arrive in 1-5 business days. You will receive a shipping confirmation email with tracking as soon as your order is on its way.

Delivery times are estimates and are not guaranteed. Carrier delays, weather, and peak seasons are outside our control, so please plan ahead for special occasions.

Sending a gift

Please double-check the shipping address at checkout, especially for gifts sent directly to a recipient. We are not responsible for packages delivered to an incorrect or incomplete address provided at checkout, or for gifts that are refused or not picked up.

Delivered, lost, or stolen packages

Once the carrier marks a package as delivered, we are not responsible for lost or stolen packages. If your tracking shows delivered but you cannot find your order, please check with neighbors and your local post office first.

Damaged in transit

If your order arrives damaged, email us at hello@shopthegifthouse.com within 2 business days of delivery with your order number and photos of the items and packaging, and we will make it right with a replacement.

Weather-sensitive items

Some items may be sensitive to heat. We are not responsible for melting or other changes caused by weather while in transit.